Privacy Policy and Terms & Conditions

Data controller

Tourism Lab, Lda, Tax ID (NIPC) 517754657, with registered office at Atouguia da Baleia, 2525-150 Peniche, Portugal (district of Leiria), is the controller of the personal data collected through this website. For any questions related to data protection, contact us at hello@tourismlab.pt.

What data we collect

We collect the data you provide directly: name, email, phone, company and information about your business, when you fill in the contact form, request a free audit or subscribe to our communications.

We use Plausible Analytics to measure visits in an aggregated, anonymous way. This tool does not use cookies or collect personal data. We do not use advertising cookies.

Purposes and legal basis

We use your data to answer your requests, deliver our Revenue Management and Distribution services and, where you consent, send you commercial communications.

Website forms: the data you send through the contact form or the training waiting list (name, email, phone with country code, company, business type, team size and message) is used only to answer your enquiry or let you know about the training. We record the date and time of your consent and, only if you tick that option, use your email for the newsletter. You can withdraw consent or exercise your rights via hello@tourismlab.pt.

The legal basis is contract performance, consent and our legitimate interest in promoting our activity.

Data retention

We keep your data only for the period necessary for the purposes described or for the term required by law, notably under tax and accounting rules.

Data from the contact forms and the training waiting list is retained for up to 24 months after the last contact, unless there is an ongoing commercial relationship. Sending the newsletter depends on your consent, which you can withdraw at any time.

Job applications

Job applications. When you send us an application to careers@tourismlab.pt, we process the data in your CV and message to assess your application and contact you as part of the recruitment process. The legal basis is taking pre-contractual steps at your request. We retain this data during the recruitment process and, with your consent, for up to 12 months after it ends, for future opportunities. You can request the erasure of your data at any time via hello@tourismlab.pt.

Your rights

You may at any time access, rectify, erase or port your data, restrict or object to processing and withdraw consent, by writing to hello@tourismlab.pt. You also have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD - Comissão Nacional de Proteção de Dados).

Data processors and data transfers

Data from the contact forms and the training waiting list is hosted on Lovable Cloud, using Supabase infrastructure, an infrastructure provider acting as a data processor for hosting this data. Meetings are booked through Microsoft Bookings (Microsoft), which processes the data provided for scheduling in accordance with its privacy terms.

Data sharing

We do not sell your data. We only share it with providers strictly necessary to our activity (for example, website hosting), which ensure an adequate level of protection.

Services

Tourism Lab provides specialised Revenue Management and Online Distribution services for the tourism sector. The scope, duration and price of each service are defined in a written proposal accepted by the client.

Intellectual property

All content on this website - texts, images, logos and SummIt materials - belongs to Tourism Lab or the respective partners and may not be reproduced without written authorization.

Liability

Tourism Lab updates this website regularly but does not guarantee the absence of errors or interruptions. The information published does not replace consultation of the contractual proposals applicable to each service.

Applicable law

These terms are governed by Portuguese law. Any dispute shall be resolved by the competent courts of Portugal. For consumer complaints, you may use the Electronic Complaints Book at livroreclamacoes.pt.